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Frequently Asked Questions
How do I get a refund?Kusal WickremasinghaWe offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy"). Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. (Please read our return policy for more information)
How do I track an order?Kusal WickremasinghaOnce your order has been shipped, you’ll receive an email with an Australia Post or Toll tracking link depending on the product that you purchased.
How do I modify an order?Kusal WickremasinghaIf you haven't paid for your order yet, you can remove items from your bag by clicking on the black 'X' beside the product in the checkout. If you need to make a change to your online order after purchase, please contact us.
How do I cancel an order?Kusal WickremasinghaIn the event that you receive the products or services, you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange (Please read our return policy for more information)
Why is my order delayed?Kusal WickremasinghaPlease note, delays may occur around Christmas, Easter, and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply